Service Specialist IT (Quinnesec, MI)

The Mill IT Specialist delivers IT solutions to infrastructure support in a large manufacturing environment with remote offices and manufacturing sites containing highly integrated manufacturing systems. including systems/network administration, business analysis, and requirements gathering, system configuration, intermediate break/fix, analysis & troubleshooting, security administration, systems/network monitoring and documentation.

Key Accountabilities:

• Under general supervision perform analytical, technical, & administrative work to aid in the on-going support of the infrastructure environment, including installing, maintaining, supporting, and administering critical business and manufacturing systems/networks and telecommunications
• Troubleshoot application issues and create innovative solutions. Using standard problem management tools and processes, document problem resolution at each key step.
• Provide subject matter expertise as it relates to Billerud’s business and associated systems
• Assists users; troubleshoots issues; communicates & trains as necessary.
• Play a role on infrastructure teams
• Provide on-site or remote access diagnoses & resolution of computer hardware and software problems
• Create ad-hoc reports, data mining, and general support with application issues
• Participates in a project environment
• Coordinate with peers, both locally & across business locations and may direct others during short projects
• Participate in field trials, including involvement with suppliers
• Participate in Lean Six sigma projects – be the voice of IT
• Play a role on manufacturing/business teams, establishing and maintaining a partnership to understand business goals and issues.
• Responsible for leading small to medium sized mfg/business/information technology initiatives
• Ensure results are delivered on-time, within budget
• Meet overall business requirement

Minimum Experience & Education:

• AS/BS/BA in Computer Science, related field, or equivalent experience.
• 3+ years of Information Technology experience preferred but not required.
• Preferred Experience & Education
• BS in Computer Science, related field, or equivalent experience.
• 4 years of experience in a manufacturing environment

Minimum Required Skills:

• Strong MS Windows, MS Servers and MS Office skills.
• Highly motivated with the ability to work independently & an eagerness to learn new applications and technologies.
• Solid teamwork, organizational, & communication skills.
• Ability to interact with diverse groups of people from across the mill & Billerud to build constructive networks/relationships & develop solutions to manufacturing business needs.
• Versatile problem solving & analytical skills with the ability to translate business requirements into attainable IT solutions
• Ability to manage multiple time sensitive, complex projects & issues

Preferred Skills:

• Experience creating & deploying MECM/SCCM software packages
• Experience managing applications in a Citrix Environment

Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

Why us?

• Be part of a Dynamic team within Billerud
• An opportunity to contribute to a more sustainable future
• Development and career opportunities
• Performance-based bonus, occupational pension and a number of different benefits according to company policy.
• Opportunity to hybrid working according to company standard. Our recruitment process may include interviews, recruitment test, reference checks and alcohol & drug test.